Helpdesk GM Call Packets

Post Reply
User avatar
atom0s
Developer
Posts: 537
Joined: Thu Oct 25, 2012 9:52 am

Helpdesk GM Call Packets

Post by atom0s » Thu Jan 24, 2013 7:04 pm

When you first open the Helpdesk menu and go into the Helpdesk sub-menu the following is done:

Code: Select all

<< 0D4 (8 bytes) - Unknown
    D4 04 F8 15 04 00 00 00                            ╘.°.....
>> 0B5 (32 bytes) - Unknown
    Header:10B5 Parent:15F8 Packet Length:32
    B5 10 F8 15 00 00 00 00 00 00 00 00 00 00 00 00    ╡.°.............
    00 01 02 00 00 00 00 00 04 00 00 00 01 00 08 07    ................
When a request is made it sends various information about your client and characters:

Code: Select all

<< 0D3 (212 bytes) - Unknown
    D3 6A 9D 0F 02 02 00 09 00 20 00 00 00 00 00 00    ╙j¥...... ......
    00 00 08 31 00 D7 23 BC 00 00 00 00 00 00 08 31    ...1.╫#╝.......1
    00 D7 23 BC 00 00 00 00 01 18 00 00 15 B1 63 77    .╫#╝.........▒cw
    00 00 00 00 01 00 00 00 02 00 00 00 03 00 00 00    ................
    02 0C 00 00 1C 0C 02 00 E7 5F 01 51 03 14 00 00    ........τ_.Q....
    47 41 4D 45 2E 47 4D 54 49 4D 45 3A 30 00 00 00    GAME.GMTIME:0...
    03 14 00 00 47 41 4D 45 2E 49 4E 46 49 45 4C 44    ....GAME.INFIELD
    3A 6F 66 66 03 18 00 00 47 45 4E 45 52 49 43 2E    :off....GENERIC.
    41 52 45 41 43 4F 44 45 3A 31 00 00 03 18 00 00    AREACODE:1......
    47 45 4E 45 52 49 43 2E 43 4C 49 4C 41 4E 47 3A    GENERIC.CLILANG:
    31 00 00 00 03 18 00 00 47 45 4E 45 52 49 43 2E    1.......GENERIC.
    50 4C 41 54 46 4F 52 4D 3A 77 69 6E 03 18 00 00    PLATFORM:win....
    47 45 4E 45 52 49 43 2E 53 45 4C 4C 41 4E 47 3A    GENERIC.SELLANG:
    30 00 00 00                                        0...
<< 0D3 (184 bytes) - Unknown
    D3 5C 9D 0F 02 02 01 04 03 38 00 00 47 45 4E 45    ╙\¥......8..GENE
    52 49 43 2E 56 45 52 53 49 4F 4E 3A 45 4E 2F 53    RIC.VERSION:EN/S
    30 30 30 30 30 37 66 66 2F 43 30 30 30 30 30 37    000007ff/C000007
    66 66 2F 33 30 31 32 31 32 30 35 5F 34 00 00 00    ff/30121205_4...
    03 44 00 00 47 4D 43 41 4C 4C 2E 49 4E 50 55 54    .D..GMCALL.INPUT
    3A 49 20 6B 65 65 70 20 67 65 74 74 69 6E 67 20    :I keep getting
    74 65 6C 6C 73 20 61 62 6F 75 74 20 62 72 6F 73    tells about bros
    61 6C 65 20 67 6F 6C 64 20 73 65 6C 6C 69 6E 67    ale gold selling
    2E 00 00 00 03 18 00 00 47 4D 52 45 50 4F 52 54    ........GMREPORT
    2E 47 4D 43 41 4C 4C 3A 6F 6E 00 00 03 1C 00 00    .GMCALL:on......
    47 4D 52 45 50 4F 52 54 2E 48 41 52 41 53 53 4D    GMREPORT.HARASSM
    45 4E 54 3A 6F 6E 00 00                            ENT:on..
<< 0D3 (208 bytes) - Unknown
    D3 68 9D 0F 02 02 82 01 04 C8 00 00 01 00 00 00    ╙h¥...é..╚......
    81 78 01 51 00 00 02 00 41 62 63 64 65 66 67 68    üx.Q....Abcdefgh
    69 6A 6B 6C 6D 6E 6F 00 01 00 00 00 7F 78 01 51    ijklmno......x.Q
    00 00 00 00 41 62 63 64 65 66 67 68 69 6A 6B 6C    ....Abcdefghijkl
    6D 6E 6F 00 01 00 00 00 1E B7 FE 50 00 00 01 00    mno......╖■P....
    41 74 6F 6D 6F 73 00 00 00 00 00 00 00 00 00 00    Atomos..........
    01 00 00 00 E8 42 F1 50 00 00 02 00 57 69 63 63    ....ΦB±P....Wicc
    61 61 6E 00 00 00 00 00 00 00 00 00 01 00 00 00    aan.............
    6F 46 E9 50 00 00 01 00 41 74 6F 6D 6F 73 00 00    oFΘP....Atomos..
    00 00 00 00 00 00 00 00 01 00 00 00 A5 F8 E7 50    ............Ñ°τP
    00 00 01 00 41 74 6F 6D 6F 73 00 00 00 00 00 00    ....Atomos......
    00 00 00 00 01 00 00 00 BD 7E DF 50 00 00 01 00    ........╜~▀P....
    41 74 6F 6D 6F 73 00 00 00 00 00 00 00 00 00 00    Atomos..........
The server sends the response in the following manner to open the Help Desk and read the message:

Code: Select all

>> 0B6 (260 bytes) - Unknown
    Header:82B6 Parent:10BE Packet Length:4
    B6 82 BE 10 51 CB 01 51 01 00 01 00 48 65 6C 6C    ╢é╛.Q╦.Q....Hell
    6F 20 61 6E 64 20 74 68 61 6E 6B 20 79 6F 75 20    o and thank you
    66 6F 72 20 79 6F 75 72 20 47 4D 20 63 61 6C 6C    for your GM call
    2E 20 57 65 20 75 6E 64 65 72 73 74 61 6E 64 20    . We understand
    74 68 65 20 73 65 72 69 6F 75 73 20 6E 61 74 75    the serious natu
    72 65 20 6F 66 20 74 68 65 73 65 20 52 4D 54 20    re of these RMT
    61 64 76 65 72 74 69 73 65 6D 65 6E 74 73 2C 20    advertisements,
    61 6E 64 20 77 65 20 61 70 6F 6C 6F 67 69 7A 65    and we apologize
    20 66 6F 72 20 74 68 65 20 64 69 73 72 75 70 74     for the disrupt
    69 6F 6E 20 74 68 69 73 20 68 61 73 20 63 61 75    ion this has cau
    73 65 64 2E 20 48 6F 77 65 76 65 72 2C 20 77 65    sed. However, we
    20 77 69 6C 6C 20 72 65 71 75 69 72 65 20 73 6F     will require so
    6D 65 20 6D 6F 72 65 20 69 6E 66 6F 72 6D 61 74    me more informat
    69 6F 6E 20 62 65 66 6F 72 65 20 77 65 20 63 61    ion before we ca
    6E 20 62 65 67 69 6E 20 61 6E 20 69 6E 76 65 73    n begin an inves
    74 69 67 61 74 69 6F 6E 2E 20 50 6C 65 61 73 65    tigation. Please
    00 00 00 00                                        ....
>> 0B6 (260 bytes) - Unknown
    Header:82B6 Parent:10BE Packet Length:4
    B6 82 BE 10 51 CB 01 51 02 00 02 00 20 72 65 70    ╢é╛.Q╦.Q.... rep
    6C 79 20 74 6F 20 74 68 69 73 20 74 69 63 6B 65    ly to this ticke
    74 20 61 6E 64 20 69 6E 63 6C 75 64 65 20 74 68    t and include th
    65 20 66 6F 6C 6C 6F 77 69 6E 67 20 69 6E 66 6F    e following info
    72 6D 61 74 69 6F 6E 3A 5C 6E 43 68 61 72 61 63    rmation:\nCharac
    74 65 72 20 6E 61 6D 65 28 73 29 3A 5C 6E 44 61    ter name(s):\nDa
    74 65 20 61 6E 64 20 74 69 6D 65 20 28 69 6E 63    te and time (inc
    6C 75 64 69 6E 67 20 74 69 6D 65 20 7A 6F 6E 65    luding time zone
    29 3A 5C 6E 55 52 4C 20 66 6F 72 20 74 68 65 20    ):\nURL for the
    77 65 62 73 69 74 65 20 62 65 69 6E 67 20 61 64    website being ad
    76 65 72 74 69 73 65 64 3A 5C 6E 55 70 6F 6E 20    vertised:\nUpon
    72 65 63 65 69 70 74 20 6F 66 20 74 68 69 73 20    receipt of this
    69 6E 66 6F 72 6D 61 74 69 6F 6E 2C 20 77 65 20    information, we
    77 69 6C 6C 20 63 6F 6E 64 75 63 74 20 61 6E 20    will conduct an
    69 6E 76 65 73 74 69 67 61 74 69 6F 6E 20 62 61    investigation ba
    73 65 64 20 6F 6E 20 74 68 65 20 64 65 74 61 69    sed on the detai
    00 00 00 00                                        ....
>> 0B6 (128 bytes) - Unknown
    Header:40B6 Parent:10BE Packet Length:128
    B6 40 BE 10 51 CB 01 51 03 00 00 00 6C 73 20 79    ╢@╛.Q╦.Q....ls y
    6F 75 20 70 72 6F 76 69 64 65 20 75 73 20 77 69    ou provide us wi
    74 68 2E 20 54 68 61 6E 6B 20 79 6F 75 20 66 6F    th. Thank you fo
    72 20 79 6F 75 72 20 70 61 74 69 65 6E 63 65 2C    r your patience,
    20 61 6E 64 20 62 65 73 74 20 77 69 73 68 65 73     and best wishes
    20 74 6F 20 79 6F 75 2E 5C 6E 46 49 4E 41 4C 20     to you.\nFINAL
    46 41 4E 54 41 53 59 20 58 49 20 47 61 6D 65 20    FANTASY XI Game
    4D 61 73 74 65 72 20 54 65 61 6D 00 00 00 00 00    Master Team.....
Last edited by atom0s on Thu Jan 24, 2013 7:11 pm, edited 1 time in total.

User avatar
atom0s
Developer
Posts: 537
Joined: Thu Oct 25, 2012 9:52 am

Re: Helpdesk GM Call Packets

Post by atom0s » Thu Jan 24, 2013 7:09 pm

When the client opens the Helpdesk after getting the message from the server and clicks delete it sends the following:

Code: Select all

<< 0D5 (12 bytes) - Unknown
    D5 06 F8 14 00 00 00 00 00 00 00 00                ╒.°.........
<< 0D3 (64 bytes) - Unknown
    D3 20 F8 14 01 03 00 03 00 20 00 00 00 00 00 00    ╙ °...... ......
    00 00 08 31 00 D7 23 BC 00 00 00 00 00 00 08 31    ...1.╫#╝.......1
    00 D7 23 BC 00 00 00 00 01 0C 00 00 75 88 63 77    .╫#╝........uêcw
    00 00 00 00 02 0C 00 00 1C 0C 02 00 E7 5F 01 51    ............τ_.Q

<< 0D3 (208 bytes) - Unknown
    D3 68 F8 14 01 03 81 01 04 C8 00 00 01 00 00 00    ╙h°...ü..╚......
    81 78 01 51 00 00 02 00 41 62 63 64 65 66 67 68    üx.Q....Abcdefgh
    69 6A 6B 6C 6D 6E 6F 00 01 00 00 00 7F 78 01 51    ijklmno......x.Q
    00 00 00 00 41 62 63 64 65 66 67 68 69 6A 6B 6C    ....Abcdefghijkl
    6D 6E 6F 00 01 00 00 00 1E B7 FE 50 00 00 01 00    mno......╖■P....
    41 74 6F 6D 6F 73 00 00 00 00 00 00 00 00 00 00    Atomos..........
    01 00 00 00 E8 42 F1 50 00 00 02 00 57 69 63 63    ....ΦB±P....Wicc
    61 61 6E 00 00 00 00 00 00 00 00 00 01 00 00 00    aan.............
    6F 46 E9 50 00 00 01 00 41 74 6F 6D 6F 73 00 00    oFΘP....Atomos..
    00 00 00 00 00 00 00 00 01 00 00 00 A5 F8 E7 50    ............Ñ°τP
    00 00 01 00 41 74 6F 6D 6F 73 00 00 00 00 00 00    ....Atomos......
    00 00 00 00 01 00 00 00 BD 7E DF 50 00 00 01 00    ........╜~▀P....
    41 74 6F 6D 6F 73 00 00 00 00 00 00 00 00 00 00    Atomos..........

Post Reply